This page is designed to address the most common questions regarding our service. Please follow this Terms of Service link to review our full Terms of Service policy.
Note: We do our best to provide excellent services. However, services are provided on an "as is" basis. QuadClick
is not liable to you for any compensation, reimbursement or damages
on account of the loss of prospective profits, anticipated sales, goodwill
or on account of expenditures, investments, leases or commitments in
connection with your business, or for any other reason whatsoever flowing
from the interruption, termination, suspension or cancellation of your
account.
Hosting Services
E-mail Services
Backup Policy
Hosting Services
QuadClick offers an advanced Clustered Failover hosting system to eliminate prolonged downtime.
-What is clustered failover?
A cluster is a group of servers networked together to share the work load. Failover is the process of transferring operation of a failed server to a backup server to ensure websites remain online even due to hardware failure or maintenance. Failover is used to host mission critical websites that require constant availability.
-How does clustered failover improve performance and reliability?
In the event of a server failure our failover system will route all traffic to the available server within the cluster thus keeping your website online and improving reliability. Additionally, by routing database queries to a database server within the cluster we can maximize overall performance resulting in faster response times.
-How does the failover work?
Our servers run a failover application that check the servers every second. If a failure is detected our application will automatically initiate the available server to take over all server services (web, email, mysql, cpanel, etc). Once all server services are failed over (up to 2 minutes) your website will remain online until the failed server is fixed.
-What type of servers do you use in the cluster?
The servers within the cluster run Dual-Core Dual Xeon "Woodcrest" processors with 4 GB of memory, SATA II hot-swappable drives, and 3ware hardware Raid 1.
We exclusively use the Linux CentOS operating system as it is one of the most popular server operating systems in the industry today. It is constantly under active development which insures a reliable, secure, and robust platform for web hosting environments.
E-mail
QuadClick provides e-mail service along with its hosting plans. The following features are included:
- Unlimited Email Accounts
- Webmail (Horde, SquirrelMail, RoundCube)
- Email Forwarding
- Autoresponders
- Catch All Email
- Mailing List
- Email Aliases
- Anti-Spam Software (Spam Assassin)
- Anti-Virus Software (ClamAV)
QuadClick will provide the necessary details for accessing e-mail via webmail and/or through the Microsoft Outlook and Microsoft Outlook Express e-mail clients. Any errors or difficulty connecting to the e-mail service must be resolved by the customer. QuadClick cannot and does not provide support for connecting to the service. QuadClick cannot and does not train its customers on the use of any of the Webmail applications provided or e-mail clients used by the customer. QuadClick will attempt to answer basic questions submitted by e-mail but does not guarantee that all question will be answered.
Backup Policy
- In order to allow us to provide the best service to you, accounts are backed up daily. However, these backups are intended for QuadClick's administrative purposes only. As part of its commitment to first-rate customer service, we seek to create complete and accurate backups of customer accounts.
- Even the best and most complete and redundant backup systems can and do fail for a variety of reasons, despite the best efforts of the Web hosting service. THEREFORE, QUADCLICK DOES NOT GUARANTEE THE AVAILABILITY, COMPLETENESS, CURRENCY, OR INTEGRITY OF THESE BACKUPS OR THE DATA THEY CONTAIN. Consequently, you must not rely upon the availability, completeness, currency, or integrity of these backups. Customers are responsible for maintaining their own backups on their own personal computers or other computers.
- QuadClick does not provide any sort of compensation for lost, inaccurate, incomplete, or outdated data in the event that QuadClick's backups do not function properly, regardless of the reason(s) for any such malfunction, even if the malfunction was due to the fault or negligence of QuadClick or any of its employees or agents, and regardless of whether QuadClick had been informed of the possibility of such malfunction, or any fault or negligence that might cause it.
- In the event that you need to recover data from a backup, QuadClick will use reasonable efforts to restore data to your account from the appropriate backup. HOWEVER, PLEASE NOTE THAT THIS SERVICE IS INTENDED TO COMPLEMENT YOUR OWN BACKUPS TO YOUR OWN COMPUTER, AND IS NOT A SUBSTITUTE FOR THOSE BACKUPS. AGAIN, QUADCLICK DOES NOT GUARANTEE THE AVAILABILITY, COMPLETENESS, CURRENCY, OR INTEGRITY OF ITS BACKUPS.
- You understand and agree that QuadClick’s backup policy does not create any warranties.
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